Question 1

Is there a retainer fee to book?

Accepted Answer

Yes, A NON-REFUNDABLE, transferable retainer fee is required to book an appointment and it is credited towards the final total. If we cancel the appointment for any unfortunate reason, the fee will be immediately refunded through the payment which was paid at the time of booking.

Question 2

Can I get my retainer fee after I cancel or reschedule?

Accepted Answer

No, the retainer fee is non-refundable due to preparations made for every appointment. However, if there ever is a situation where we cannot make the appointment, a full refund will be issued. If a client wishes to reschedule, the retainer fee will be transferred to their desired date and time if we are available.

Question 3

What is your late policy?

Accepted Answer

A $10 late fee will be applied to the final balance if a client is more than 10 minutes late. If they are more than 20 minutes late, the appointment will be canceled and will not be refunded their retainer fee. Try to arrive 5 minutes early to make sure you are on time. Be sure to book your appointment at least 2 hours before your event.

Question 4

How can I reschedule?

Accepted Answer

To reschedule please contact us before your appointment in order for your booking fee to be credited towards their new appointment. Any time after that 24-hour window will require another booking fee. Please keep in mind that it is not guaranteed that your desired rescheduled time and day will be available.

Question 5

What is your cancellation policy?

Accepted Answer

Retainer fees will NOT be refunded if the client cancels. Please contact us if you need to cancel. Failure to do so will result in banning from future bookings.

Question 6

How do I pay the rest of my balance?

Accepted Answer

Cash is preferred, however, we take payments through Zelle, the Cash App, PayPal, Venmo and any major credit card for a small 3% convenience fee (Visa, MasterCard, American Express, etc). We does not accept checks, bank runs, or gift cards of any kinds.

Question 7

Are touch up services provided?

Accepted Answer

Yes, there is a $50 fee for every hour to keep us around for touch ups.

Question 8

How can I book you as my photographer?

Accepted Answer

Please go to the contact center and enter a full description of your project or event for an inquiry quote. If you would like makeup + photography services, please mention that in the message. You will receive a response with a quote within 24 hours.

Question 9

Does Kiaa Janell Beauty travel?

Accepted Answer

Yes, for an addition $30, she travels from West Palm Beach to South Miami Dade, Florida. When booking your appointment, you must choose the travel option and put the address of where to meet you. Any services needed outside of South Florida will be at the client's expense (gas, flights, hotel, etc)